iQOO Pick n Drop Service

Q 1. How to raise request for iQOO Pickup service?
You can reach out iQOO at 1800-572-4700 to raise a pick up request.
Once the request is received, the device gets picked up from your doorstep.
Qus 2. Can I cancel for Pickup service after raising of request?
If you want to cancel your Pick up service request, you just have to call at our customer care and request for service cancellation.
3.What kind of detail required to raise request for Pickup service?
Following details will be required to raise pickup request:
1. Your Name
2. Pick Up Address
3. Mobile Number
4. Email Id
5. Device IMEI number
6. Invoice date
4.How device will be picked up for Repair through Pickup service?
After successful submission of your details and verification of request by our support team, Pick up executive will be arranged for a device pick up from the shared address
5.How many days will it take to pick up my device from my place?
On successful request verification by our support team, device will be picked up within 24 to 72 working hours dependent on the pin code.
6.Can I take backup of my data before submitting device at Pickup service?
Yes, data backup is mandatory before submitting your device for repair to avoid risk of data loss.
7.How to get my screening status of my phone?
Our service experts will inform you about screening of device within 24 hours of receiving of Device also they will share images of liquid and physical damage if found any.
8.How to track my repair status?
To track status of device repair, you can contact iQOO Call Centre at 1800-572-4700
9.How many days will it take to repair my device?
Depending on the severity of the device damage, the brand service centre will communicate estimated time of repair.
10.Is there any repair charges in under warranty device?
No, there are no repair charges for any under warranty issues. In case of any damages or repairs not covered under warranty, the brand service centre will charge accordingly.
11.What is Out of Warranty repair?
Any repair not covered under manufacturer warranty or in case of device falling out of manufacturing warranty is an Out of Warranty repair.
12. What kind of Out of Warranty service charges?
Part Replacement Service Charge-Customer has to pay part replacement service charge if they got any part replaced in out of warranty/warranty void.
Please refer to warranty terms and condition*
Note-All charges are excluded with GST
 
 
15.How to get my repair quotation for Out of Warranty repair?
Our service experts will share you the quotation of repair through email/SMS.
16.How to pay repair charges for my device at Pickup service?
You do not have to bear any expenses for any in warranty issues. In case of out of warranty repair, Our Service Centre will send link with amount to you on email and SMS. You can use online payment channels to make the requested payment.
17.How to get my device back if I reject for Out of Warranty repair or shall I need to pay any charges?
There will be no charges on un-repaired handsets and once you cancel the repair request your device will be returned at your doorstep.
18.What is TAT period for repairing of device at Pickup service?
TAT period is counted from the day of pickup of device to till delivery of device. Once your device is at the service center our experts will be in touch with you on the repair status.