Filing a consumer complaint online in India is easy and can be done for free. Here’s how you can file a consumer complaint online:
- Visit the National Consumer Helpline website at https://consumerhelpline.gov.in/ and click on the “File a Complaint” tab.
- Register yourself on the website by providing your personal details such as name, address, email ID, and mobile number.
- After registering, you will receive an OTP (One Time Password) on your registered mobile number. Enter the OTP to complete the registration process.
- Once you have registered, you can file a complaint by providing the details of the product or service that you have purchased, the name and address of the seller or service provider, and a brief description of the complaint.
- Attach any relevant documents such as bills, invoices, and receipts to support your complaint.
- Submit the complaint and you will receive a complaint number and confirmation message on your registered mobile number and email ID.
- You can track the status of your complaint by logging into your account on the National Consumer Helpline website.
It’s important to note that before filing a complaint, you should first try to resolve the issue with the seller or service provider directly. If the issue is not resolved, then you can file a complaint with the National Consumer Helpline.