Fossil Group, Inc. is a global design, marketing and distribution company that specializes in consumer lifestyle and fashion accessories. The Company’s principal offerings include an extensive line of men’s and women’s fashion watches and jewelry sold under a diverse portfolio of proprietary and licensed brands, handbags, small leather goods and accessories. The Company’s pro ducts are sold to department stores, specialty retail stores and specialty watch and jewelry stores in the U.S. and in approximately 150 countries worldwide through 23 Company-owned foreign sales subsidiaries and a network of approximately 75 independent distributors. The Company also distributes its products in over 600 Company-owned and operated retail stores, through its international e-commerce websites and through the Company’s U.S. e-commerce website at www.fossil.com.
 
service related enquiries and feedback, call Fossil India toll free number 1860-4253-747 Monday to Sunday, 10.00 am to 7.00 pm or mail at [email protected].
For find your nearest authorized dealer, or for any service related enquiries and feedback, call our all-India number 18604253747 Monday to Sunday, 10.00 am to 7.00 pm. (closed on National and Festival holidays). If you are unhappy for any reason, please mail us at [email protected] and [email protected].
WHERE CAN I HAVE MY WATCH REPAIRED?
A watch is a precision instrument and needs high quality care. We have a team of skilled technicians using state-of-the-art
machines based at Bangalore, so ideally return your watch to the Fossil store or authorized dealer where you purchased it, and we will
pick it up from there. Or you can check for an authorized dealer near you.
WHERE CAN I GET A BATTERY REPLACED, OR MY WATCH STRAP ADJUSTED?
These services are best provided by an authorized retailer only. Here are some tips:
1. Each of our watches is designed as an individual time piece, so each band is unique to its watch. Bands cannot generally be
interchanged between models.
2. Metal bracelets require special jigs to remove or add links and get re-sized. These can get damaged if not done properly.
3. If an old battery is left in a watch, it can leak and kill the watch. It is important to replace the battery as soon as it runs out.
4. The Fossil Group does not supply or sell spare parts to individuals.
WHAT IS NOT COVERED BY THE WARRANTY?
The warranty does not cover wear and tear, and except for manufacturing defects and the free replacements stated in our 9-Point
Service Promise, it does not cover any other part such as a leather strap, case, glass, stones or battery

Fossil Watch warranty

 To register manufacturer warranty, missing warranty cards and product related concerns, log onto https://www.fossilcare.com/registration. For Product related enquiries Toll free number: 18604253747, Operating hours: 10 am – 8 pm IST.

Fossil Watch WARRANTY POLICY 

FOSSIL watches are warranted by Fossil for a period of two (2) years from the date of purchase under the terms and conditions of this warranty. The Fossil warranty covers material and manufacturing defects.
During the warranty period the watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use.
In Case of replacement, Fossil cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided.The warranty for replacement watch ends two years from the date of purchase of your defective watch (Actual purchase) towards which the replacement is issued.
The warranty does not cover:

• Any defects in materials and workmanship of battery, crystal, case, strap or bracelet
• Damage resulting from improper handling, lack of care, accidents or normal wear and tear
• Water damage unless marked water-resistant
• This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

Turn around time for service watches:
Up to 30 days from the date of receipt of the watch at the Company Service Centre, Bangalore.